Regarding the original post, I've heard a lot of stories about how inconsistent their customer service is. If I'm not mistaken, the series manager at Eaglemoss is active on Twitter, maybe try messaging him?
Welcome to a universe with endless possibilities. We are the Continuing Committee, an all-volunteer, not-for-profit committee that releases free, printable, virtual sets and organizes tournaments for three Star Trek-themed customizable card games that were originally created by Decipher, Inc.
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