#527605
So if you bought the tier of this bundle that included a coupon for half off a physical copy of the Core Rulebook, I unfortunately have a bit of a horror story for you... also applicable if you're thinking about using DHL in general.
I ordered one and it shipped from the UK on 8/18. According to tracking, it arrived in Van Nuys, California on 8/21 and didn't move. There was just a note saying that it was "scheduled for delivery as agreed". Originally, it noted that it was to be delivered 8/24. After that came and went, the note said "Delivery time not available."
On 8/26, I emailed DHL. I was apologized to and told it would be delivered that day. Nothing.
On 9/1 after no further activity on the tracking, I e-mailed DHL again. The person who responded said in the e-mail (so I have proof) that there was no activity since 8/21 so he was referring the matter to an investigator who would call me in 4 hours. That never happened.
Later that night, suddenly the tracking is showing that it was delivered just after noon on 8/26. It wasn't, unless the delivery person hid it really well or we suddenly developed a porch piracy issue which we've had no history of in this neighborhood. I was home and likely would have seen the delivery person, but if not, would have checked immediately after they supposedly delivered it.
On 9/4, I got another e-mail saying their GPS system supposedly confirmed it was delivered and if it was somehow lost or stolen, I should contact the shipper, but they will not follow up further on it.
I responded, first asking that the matter be escalated to this person's supervisor due to their unprofessional tone, and explaining how it's very improbable that it was actually delivered. I also contacted the people who shipped it, but I doubt they'd send me a new one. Maybe they can help me yell at DHL, including maybe threatening to use a better shipping company.
If I don't get a reply, I'm going to start calling next week.
Boffo97 wrote:The questions and the answers are mutually exclusive. If both are known, it's speculated that 1E will instantly disappear and be replaced by something even more bizarre and inexplicable.
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