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Writing Team Manager
By OKCoyote (Daniel Matteson)
 - Writing Team Manager
 -  
Specialist
#362551
I didn't see a thread about this already and I kind of wanted to vent my frustrations a bit.

I don't know many people that have ordered this subscription service (short summary: model starships sent to you twice a month) but the couple of people I know that did have had very positive experiences. I kept hearing them advertised on the Mission Log podcast, so I gave in and signed up a couple months ago. Here are my experiences so far:

* Starship #1 (Enterprise-D) arrived one month ago, damaged. One of the warp nacelles was broken off in the package. I wrote to customer service. They said they would send a replacement within one to two weeks. It has now been four weeks. They actually told me not to contact them again unless I didn't receive it within FIVE weeks - but I contacted them anyway, see below.

* This month, I received ships #3 (B'rel) and #4 (NX-01). Ship #2 (NCC-1701) appears to have been skipped. I wrote customer service again asking why it was skipped - I also mentioned that I'm still waiting on my replacement #1. I wrote them one week ago and have received no response.

* Minor nitpick, but included with ships #3 and #4 was an IOU (!) for a free gift that was supposed to arrive with those ships.
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By chompers (Steve Hartmann)
 - Delta Quadrant
 -  
Continuing Committee Member - Retired
Prophet
1E Australian Continental Runner-Up 2019
2E Australian Continental Semi-Finalist 2019
#362555
I got the first 20 or so but stopped when the Bajoran Solar Ship arrived damaged and also because they take up too much space.

Hoping they inflate in value so I can sell them off for a profit in the future :)
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Writing Team Manager
By OKCoyote (Daniel Matteson)
 - Writing Team Manager
 -  
Specialist
#362556
Update: both warp nacelles are broken on the NX-01. So I've got one good ship, one missing ship, and two damaged ships.
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By sexecutioner (Niall Matthew)
 - Gamma Quadrant
 -  
Counterpart
1E European Continental Semi-Finalist 2019
1E Austrian National Runner-Up 2020
1E British National Second Runner-Up 2020
#362559
Damn, sorry to hear about your bad experience with the collection :(

I'm up to issue 85 (plus all the oversized specials)

I've only had one ship delivered damaged (Oberth) so I called them up and they sent another one quite promtly

Even the dreaded Bajoran Sailing Ship somehow managed to arrive in one piece, it took me ages to carefully take it out of the pack without breaking it. Actually thinking about ordering another one and keeping it in the box.

Overall, It's a fantastic collection and I hope the service improves for you :)
chompers wrote:because they take up too much space.
Hahaha, was talking to the Eaglemoss guys at the UK Trek con last weekend and they considered making specialised shelves for the collection :p

I really do need more bloody shelves
 
By tekeny
 - Beta Quadrant
 -  
#362626
Have first 80 here + specials and shuttles

I know the US shipments differs a lot from UK. In the US they will skip the out of stock models to get you up to date as quick as possible, and a lot of them are out of stock in the first 40.
The good news is that Eaglemoss is currently doing a major reprint of all past models, the first 10 just got restock in the UK so US should follow shortly.
As for broken models, most of the time its not broken, just unglued. Found it was easier and faster to just invest in a tube of plastic model glue and fix them myself. Most of the time its not their fault, postal system can be rough with parcels.
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By sexecutioner (Niall Matthew)
 - Gamma Quadrant
 -  
Counterpart
1E European Continental Semi-Finalist 2019
1E Austrian National Runner-Up 2020
1E British National Second Runner-Up 2020
#362643
Mogor wrote:Would any of you all be kind enough to take a photo or two of your collection, so I can see what kind of space these take up. I'm tempted to get them myself
Will do.

Though I'll to do the collection on sections so you can clearly see the awesomeness of each ship
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Executive Officer
By jadziadax8 (Maggie Geppert)
 - Executive Officer
 -  
Grand Nagus
2E American National Second Runner-Up 2020
#362651
OMG, I can already see the divorce papers if I started collecting something like this. :lol:
 
By tekeny
 - Beta Quadrant
 -  
#362682
Dont forget my displays only have 80 ships now
there will be minimum of 130 + specials + shuttles and most probably another extension
therefore will need at least 2 other Ikea Detolf cases

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